Privacy Policy
Last updated: April 2026
1. Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, and property preferences when you:
- Create an account or submit a contact form
- Schedule a property viewing or virtual inspection
- List a property for management
- Use our mortgage calculator or financial tools
- Subscribe to our newsletter
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Match you with suitable properties based on your preferences
- Process transactions and send related information
- Send promotional communications (with your consent)
- Comply with legal obligations under Kenyan law
3. Data Protection
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure payment processing through licensed escrow services, and regular security audits in compliance with the Kenya Data Protection Act, 2019.
4. Third-Party Services
We may share your information with trusted third parties who assist us in operating our platform, including payment processors (M-Pesa, banking partners), property verification services (ArdhiSasa), and communication tools. These parties are contractually obligated to keep your data confidential.
5. Your Rights
Under the Kenya Data Protection Act, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
6. Cookies
We use cookies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.
7. Contact Us
If you have questions about this privacy policy, contact our Data Protection Officer at privacy@teeside.co.ke or call +254 700 000 000.